MBG LTD MOTORCYCLE GEAR

EBAY RETURN POLICY

• EXCHANGE, STORE CREDIT OR REFUND. All items must be returned in their original packaging with tags still attached. Refund is for the amount of the item only. Shipping & Handling costs are non-refundable, unless prior arrangements have been made with us.  Due to the high cost of shipping ALL INTERNATIONAL SALES ARE FINAL.
  

• PLEASE NOTE! We must be contacted prior to any item being returned in order to provide you with instructions on how to proceed.  This is required to  expedite the process and to insure you receive proper credit for the item being returned.
  

• We try to accommodate all buyers by exchanging items when possible.  If an exchange is not possible, we will gladly offer you store credit towards another item or a refund.

WHAT TO INCLUDE & WHERE TO SEND A RETURN:

All items MUST be returned to our NY Returns location to insure proper credit.  When you contact us about returning an item, we will send you a detailed email with simple instructions for sending your item back, including the address for our Returns Processing facility.  This email will also include a form you will need to send with your return which will expedite your exchange or refund.

RETURN PACKAGING:

When returning an item, please make sure all tags are still attached and include any protective covering, paperwork and the original box that came with the product.  Improper packing during shipment can damage items, so please use care when preparing the item for return shipping.  Unless it was damaged by the carrier in transit, most items can be returned in the same shipping box in which you received them.

If you are requesting an exchange, we do ask that you enclose a check or money order in the amount of $9.95 to cover the cost of shipping the exchanged item to you.

EXCHANGE/REFUND PROCESSING:

Once we receive the original item back, it will be inspected to insure it is still in new resale-able  condition and/or to verify any reported defects.  Exchanges are usually processed within 48 hours of receiving the original item back.  Refunds are generally processed within five (5) business days.  We cannot exchange or issue refunds on items which show obvious signs of wear or are not in the same condition in which they were originally sent to you.

OUR GUARANTEE:

We value your business and are sincerely committed to your satisfaction. If any purchase from us fails to meet your expectations, please contact us. We will gladly work with you to insure you are pleased with your purchase from us.